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Online Reputation Management

Online Reputation Management

Nothing is more damaging to a business than negative online reviews causing customers to look elsewhere for their needs.

Positive web feedback is essential for generating revenue in any company. Now more than ever, consumers rely on the merit of online customer reviews when choosing where to spend their money. Maintaining and encouraging a steady flow of positive internet feedback increases the chances that these potential customers will choose you instead of your competition. Online Reputation Management from SVG Digital can also negate the threat of bad publicity that drives away valuable new business.

SVG Digital’s Online Reputation Management service involves a technical process that can include the following steps:

  • Harvesting online social media such as Facebook, Twitter, Pinterest, and business directory forums to nurture a positive online image for your business that attracts prospective clients.
  • Responding politely and intelligibly to online customer complaints or negative feedback to turn a cyber gaffe into an opportunity for beneficial publicity
  • Eliminating online sources of information that make misleading or fallacious claims about your company’s products or services.
  • Disseminating positive online feedback from clients and press in order to bolster your company’s reputation.
  • Updating business pages and social media outlets with a consistent brand image to prevent online dilution of your message and ward off negative websites from encroaching on your customers.
  • Creating positive articles and online content that improves your firm’s visibility while pushing down negative content in search engine results.
  • Monitoring review sites, news outlets, and consumer feedback forums to ward off unhappy customers before they spread negative reviews across the internet.
  • Implementing an integrated Reputation Management strategy with your offline business operations to encourage public reviews from happy customers and encourage private complaints from unhappy customers.

How To Get Started Today

SVG Digital reputation management services are customized to every client. To schedule a live, in-person consultation completely free of charge, please contact us at 217-652-9676